Orders and Shipping

Pick-up Orders

Materials may be picked up at Thompson Mahogany facilities by appointment only.  Orders must be picked up during regular business hours.

Deliveries

Thompson Mahogany Company may deliver either by our own vehicles or we may sometimes use LTL carrier companies, depending upon the size and destination of the order.  Orders will typically be FOB destination, however please check your sales order to confirm FOB origin or FOB destination. Your sales quote will tell you whether or not freight is included in the written quote. Freight costs are non-refundable except in an instance of total loss. The buyer is responsible for freight costs once the order is in transit, even if cancelled.  The buyer is responsible for freight costs on any returned merchandise.

Risk of Loss or Damage

The purchaser shall bear all risks of loss, whether or not the order is accepted or rejected.

Claims

The order will be considered “received as ordered and in good condition” unless the purchaser makes claim to Thompson Mahogany Company within 48 hours of receiving the order.  It is up to the purchaser to inspect the order and report in writing to Thompson Mahogany Company any damage, missing pieces or within 48 hours of receipt. Claims for damage must be inspected and noted by the Consignee on shipping documents at the time of receipt.

Credit

Any return credit is subject to final approval by the authorized administrator at Thompson Mahogany Company in Philadelphia, PA. All credits will be subject to prior satisfaction of any and all past due balances.

Claims of Buyer

As a condition precedent to recovery of any claim of any kind, Buyer must comply with the following. All claims of any kind, except non-receipt, must be made to Thompson Mahogany Company within 48 hours after receipt of shipment. Claims for non-receipt must be made in writing to Thompson Mahogany Company within 30 days after receipt of an invoice. Claims of damage must be noted at time of delivery on the shipping documents and countersigned by a representative of the shipping company, failure to do so may result in total loss of Buyers ability to collect damages from the shipper and releases Thompson Mahogany Company from their obligations.

Payments

All payments will be due either as “pre-pay” or on “credit term”. Any application for credit must be submitted and approved prior to order. Credit accounts are subject to final approval by the authorized administrator at Thompson Mahogany Company in Philadelphia, PA, and will require an investigation into credit worthiness.  Thompson Mahogany Company reserves the right to pull and view the credit report of any Buyer applying for credit.  All applications for credit must be on Thompson Mahogany Company forms, while the Buyer may include a credit sheet and references as additional evidence of credit worthiness.  All “pre-pay” shipments must be paid for before the order will ship.  All “credit” shipments must be paid for within the net terms established for the account.  Late payments may incur a fee as stated on your invoice and/or late notice, and payments that are excessively late will incur legal action as duly necessary to recover monies owed plus damages.

No Sales “On Approval”

No sale is made “on approval” or under a “sale or return” clause. Buyer will have no right to inspection as a condition of payment. Thompson Mahogany Company may, however, at its option, allow a return. Any such return shall be at Buyer’s sole risk and expense; return shall be affected only upon actual delivery to Thompson Mahogany Company or as otherwise instructed by it in writing. No credit, whether by refund on monies paid or by allowance against monies due, shall be given until such actual receipt by Thompson Mahogany Company of return products in the same condition as they were when delivered to the carrier by Thompson Mahogany Company for original shipment to Buyer. Credits are subject to the prior satisfaction of any and all past due monies owed to Thompson Mahogany Company.

Acceptance of Delivery

Upon arrival of the material order via freight note any claims of damage or defect on the original bill of lading. Secondly, any claims of damaged material are to be documented with photographic proof. All claims must be submitted within 48 hours of delivery via email and telephone contact, along with the photos and the list of material claimed to be damaged or defective.

All orders delivered via freight will be unloaded by the customer accepting the delivery, to ensure all the delivered material is not damaged and is to the customer’s satisfaction. If damaged material needs to be returned to Thompson Mahogany Company, it is the buyer’s sole responsibility for packaging and reloading of the material for return to us.

Unauthorized Returns

Product returns made without the express written consent of Thompson Mahogany Company including refused shipments without the prior consent of Thompson Mahogany Company constitute unauthorized returns. Unauthorized returns will incur unloading charges, re-stock and storage fees, disposal fees, etc. Buyer accepts responsibility for the outbound and return freight charges and a 20% restocking fee. Services performed including milling of custom items, re-sawing, surfacing and pulling to specification are final and non-refundable. No returns will be accepted on unused or leftover product. Returns on unopened accessories are subject to a 20% restocking fee.

Order Cancellation

All orders are automatically processed and sent for shipment as soon as they are placed. While we understand that orders might sometimes need to be changed, we may incur costs in making changes. We ask our customers to adhere to the following rules for cancellation:

  • If you cancel your order before it has been shipped, we will restock it with no further charges.
  • If you cancel your order after it has been shipped, the cancellation will have to be treated as a return with all applicable fees including a 20% restocking fee..
  • Orders which are refused at the point of delivery will be assessed all of the applicable fees – including restocking, shipping and other applicable fees.

 

Governance

All business contracts for the purchase of goods offered by Thompson Mahogany Company shall be governed by the laws of the State of Pennsylvania.

Grading Rules

Lumber grades shall be determined by the rules of applicable trade associations (NHLA) or, in the absence of such rules, on procedures which are customary in the industry and on other trade customs. Flooring grades shall be determined by the rules of applicable trade associations (NWFA) or in the absence of such rules, on procedures which are customary in the industry.